COMMUNICATION
PROCESS & GUIDELINES
Springfield Public
Schools established guidelines to help us improve our communications and to better
serve parents and guardians. Our goal is to make sure that the school district handles
all concerns and issues brought to light by parents/guardians in a manner that is
fair, consistent and allows us to help as much as possible.
If
you have an issue or concern that you would like to communicate, please follow the
guidelines below, which are aimed at improving communication and responsiveness:
Academic issues
should first be referred to the student’s teacher or counselor.
Those are the professionals who are closest to the students and who know best the
issues.
Questions and concerns
about behavior issues should first be referred to the assistant principal
or to the principal if a school does not have an assistant principal.
If the teacher
or counselor cannot resolve the academic issue, or if the assistant principal cannot
resolve the behavioral issue, the parent or guardian should contact the principal
for assistance.
If the issue cannot
be resolved at the school building by the appropriate officials there, the issue
should be referred to the appropriate chief school officer.
Ultimately, if
the issue cannot be resolved at the school building or area office level, then it
should be referred to the chief schools officer.
The exception
to these guidelines will be “school transfer requests,” which should
be directed to the Parent Information Center as a matter of routine.
SPS
Parental Concern Flow Chart (PDF)
SPS
School Zones (PDF)
To
View PDF Files
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